Chick-Fil A Signal Platform
Product/UX/UI Design:
User Testing, Product
& interface design
TIMELINE
1.5 years
TOOLS USED
Figma, Jira
Summary
Chick-fil-A required a platform that would enable restaurant operators to track and manage their supply chain needs. Several tools and products were developed to support operators, with key sections including:
Orders
Inventory
Credits
Forecasting
Reporting
Additionally, the platform included:
Admin functionality
Onboarding features
The Challenge
Leveraging AWS services, one of the biggest challenges has been ensuring access to the right data and developing features that best meet user needs. In many instances, alternative solutions were designed to optimize the user experience while maintaining compatibility with the backend system, including connections and APIs. User feedback, primarily from the operators, played a crucial role in the continuous improvement of the platform.
My Role
While working with Chick-fil-A, I was responsible for the inventory section, which covered several key areas:
Inventory Counting
Product Transfers
Reporting
Inventory Adjustments
Inventory Groups
Item Maintenance (User and Admin)
I also supported other areas by providing design input and feedback to ensure consistency and seamless connections across the platform. I collaborated with a project manager on the Chick-fil-A side and a supply chain director to align business goals. Daily scrums were held with development teams, and kickoff meetings were organized to define project scope.
UX/UI Design
Most Used Inventory Sections
Inventory Counts
One of the largest components of the inventory system is the ability for operators to perform inventory counts, ensuring all products are up-to-date for tracking quantities and managing the financial budget. While operators are required to count inventory at the end of each month, they have the flexibility to count more frequently based on their preferences, including:
Daily
Weekly
Monthly
End of the Month (Required)
UX/UI Design
Most Used Inventory Sections
Inventory Transfers
There are situations where one restaurant may need to request a product transfer from another. Either restaurant can initiate the transfer. Some common reasons for this request include:
Low Stock
Damaged Products
Late Arrivals
Special Events
Distributor Shortages
Excess Inventory from Multi-Orders
UX/UI Design
Most Used Inventory Sections
Item Maintenance
This system included both operator and admin functionalities. Admin users had controls to view listed products and their featured attributes, while operator users could manage various attributes tied to each product. Some of the key features included:
Item Cost
Build To
Prep Time
Safety Stock
Usage Per Thousand
Order Groups
Inventory Groups
Item Maintenance: Admin
Admin features were only editable by the business. A new feature created was to have the ability to only turn on some attributes for certain users/restaurant locations. This way items could be tested with a smaller group first. Some of the key features included:
Suggested Ordering
Unit Default
Default Prep Time
Thaw Time (not editable by a user)
Order Default Quantity
Final Thoughts
The platform is in continuous development and improvement. Ongoing collaboration with the client and operators ensures that feedback is collected to refine and enhance the user experience. Restaurants are being gradually onboarded, with additional users offering valuable insights to identify and resolve any issues. The "Signal" platform is on track for its official launch by the end of 2024.